jayo9 Privacy Policy

1 Who We Are

jayo9 operates the online betting and casino platform accessible at jayo9.io. References in this Privacy Policy to "jayo9", "we", "us", and "our" refer to the operator of the jayo9.io platform and all associated services. References to "you", "your", and "User" refer to any individual who accesses, registers on, or uses the jayo9 platform in any capacity.

jayo9 is designed and operated specifically for the Bangladesh market. Our platform is available in English and accepts transactions in Bangladeshi Taka (BDT). If you have any questions about how your personal data is handled, please contact us at [email protected].

2 Data We Collect

jayo9 collects personal data from you in several ways: directly when you register or interact with the platform, automatically through your use of our website, and in some cases from third-party sources such as payment providers and identity verification services. The categories of data we collect are set out in the table below.

jayo9 does not collect or store sensitive payment authentication credentials such as bKash PINs, Nagad PINs, card CVV numbers, or online banking passwords. All payment transactions are processed through the secure infrastructure of the respective payment provider.

3 How We Use Your Data

jayo9 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your jayo9 account, processing deposits and withdrawals, and communicating essential account-related information such as transaction confirmations and security alerts.
• Identity verification (KYC): Verifying your identity and age in compliance with our responsible gaming obligations and anti-money laundering (AML) requirements. Players must be 21 years or older to hold an account.
• Service delivery: Providing access to sports betting markets, casino games, slot titles, and all other platform features available on jayo9.io.
• Fraud prevention and security: Detecting and preventing fraudulent activity, account takeovers, bonus abuse, and money laundering. This includes monitoring betting patterns and transaction behaviour.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement bodies.
• Responsible gaming: Monitoring account activity to identify potential problem gambling behaviour and applying protective measures such as deposit limits or self-exclusion where appropriate.
• Platform improvement: Analysing aggregated usage data to improve the platform's performance, user experience, and game offerings for Bangladeshi players.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent or where permitted under applicable law. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Customer support: Responding to your queries, complaints, and requests in a timely and effective manner.

4 Legal Basis for Processing

jayo9 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to fulfil our agreement with you — including account registration, payment processing, and service delivery — is carried out because it is necessary to perform the contract between you and jayo9.
• Legal obligation: Certain processing activities, such as KYC verification and AML monitoring, are required by applicable law and are carried out to fulfil those legal obligations.
• Legitimate interests: jayo9 processes some data on the basis of its legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests do not override your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — for example, receiving marketing communications — you may withdraw that consent at any time by contacting [email protected] or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Data Sharing & Third Parties

jayo9 does not sell your personal data to third parties. We may share your data with carefully selected third parties only in the following circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security frameworks.
• Identity verification services: Third-party KYC and AML screening providers receive identity documents and personal details to perform verification checks on behalf of jayo9.
• Game content providers: Studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum account and session data required to deliver their games on the jayo9 platform.
• Analytics and technology providers: Service providers who assist jayo9 with platform analytics, hosting, cybersecurity, and technical infrastructure. These parties process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: jayo9 may disclose personal data to law enforcement, regulatory bodies, or courts where required by law, court order, or in connection with the prevention or investigation of fraud or criminal activity.
• Business transfers: In the event that jayo9's business or relevant assets are acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to the applicable privacy terms in advance.

All third parties with whom jayo9 shares personal data are required to handle that data in accordance with applicable data protection law and to implement appropriate technical and organisational security measures.

6 Cookies & Tracking Technologies

jayo9 uses cookies and similar tracking technologies on its website to ensure proper functionality, improve user experience, and gather analytics data. The types of cookies we use are described below:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They manage your login session, remember your authentication state, and ensure secure navigation between pages. These cookies cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised or aggregated data about how Users interact with jayo9.io — such as which pages are visited most frequently and where errors occur. This data helps jayo9 improve its platform for Bangladeshi players.
• Functional cookies: These cookies remember your preferences, such as your preferred language, currency display settings, and game lobby view, to provide a more personalised experience on your next visit.
• Marketing cookies: Where you have consented, these cookies track your activity across the jayo9 platform to help us show you relevant promotions and offers. You may withdraw consent for marketing cookies at any time via your browser settings or account preferences.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some jayo9 platform features.

7 Data Retention

jayo9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and transaction records: Retained for a minimum of 5 years from the date of the last transaction or account activity, in line with standard AML and financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an unresolved complaint or legal matter.
• Marketing preferences and consent records: Retained until you withdraw consent or close your account, plus an additional 12 months for audit purposes.
• Technical and usage logs: Retained for up to 12 months in standard operation; longer retention may apply where security investigations are ongoing.

When your personal data is no longer required for any lawful purpose, jayo9 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Data Security

jayo9 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and jayo9's servers, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including passwords (stored as salted hashes), identity document data, and financial account references.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. All jayo9 staff with access to personal data undergo security training and are bound by confidentiality obligations.
• Two-factor authentication (2FA) available for all user accounts via SMS verification, providing an additional layer of account protection beyond your password.
• Regular security audits and vulnerability assessments carried out on the jayo9 platform infrastructure to identify and remediate potential security weaknesses.
• Fraud detection systems that continuously monitor account and transaction activity for unusual patterns indicative of unauthorised access or fraudulent behaviour.

Despite these measures, no system can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jayo9 will notify affected users without undue delay in accordance with applicable law.

9 Your Rights

As a jayo9 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with "Data Rights Request" in the subject line. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data jayo9 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account. For basic details such as phone number or email address, you may update these directly in your account settings.
• Right to erasure: In certain circumstances, you may request that jayo9 delete your personal data. This right is subject to limitations where retention is required by law or for legitimate business purposes such as AML compliance.
• Right to restrict processing: You may request that jayo9 restrict the processing of your personal data in specific circumstances, for example while the accuracy of that data is being verified following a rectification request.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that jayo9 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including for direct marketing purposes. Marketing opt-outs take effect immediately upon request.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

10 Children & Minors

The jayo9 platform is strictly intended for adults aged 21 and over. jayo9 does not knowingly collect personal data from individuals under the age of 21. If jayo9 becomes aware that a minor has registered an account or submitted personal data, that account will be immediately closed and all associated data will be securely deleted.

If you are a parent or guardian and believe that a person under 21 in your care has created a jayo9 account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. We also encourage families to use parental control software to restrict access to gambling platforms on shared devices.

11 International Data Transfers

jayo9 is designed for and primarily serves players based in Bangladesh. Some of the third-party service providers we work with — including game studio partners such as Pragmatic Play, Evolution Gaming, and others — may process data on servers located outside Bangladesh. In such cases, jayo9 takes appropriate steps to ensure that any international transfer of personal data is subject to adequate safeguards, including contractual data protection clauses with the relevant service provider.

By using the jayo9 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh for the purposes described in this Privacy Policy. Regardless of where your data is processed, jayo9 applies the same standard of protection described in this document.

12 Changes to This Privacy Policy

jayo9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email and display a prominent notice on the jayo9 platform for a period of at least 14 days before the amended policy takes effect.

The effective date displayed at the top of this document reflects when the current version came into force. Your continued use of the jayo9 platform after an amended Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the platform and may request account closure.

Previous versions of this Privacy Policy are available on request from our support team. The current operative version is always the one displayed at jayo9.io/privacy-policy.

13 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayo9 handles your personal data, please contact our support team using the details below:

• Email: [email protected] — please include "Privacy" in your subject line for faster routing
• Live Chat: Available 24 hours a day, 7 days a week, via the chat widget on jayo9.io
• Response Time: Standard queries acknowledged within 24 hours; data rights requests responded to within 30 days
• Language: Full English-language support available at all times

If you are not satisfied with how jayo9 has handled your personal data or responded to a data rights request, you have the right to escalate your complaint in writing. jayo9 will provide a final written position on any escalated privacy complaint within 28 days of receipt.

This Privacy Policy was last reviewed and updated on 1 January 2026. All users who registered prior to this date should note that this version supersedes all previous privacy notices published by jayo9.